Frequently Asked Questions

  • Where can I get IÖGO products?

    IÖGO products are available in supermarkets across Canada as well as in the food service network. If your local grocery store does not carry these products, don't hesitate to talk to the manager.

  • Are IÖGO products less expensive or more expensive than those of the competition?

    IÖGO products are sold at prevailing market prices for the yogurt category.

  • Are all IÖGO packages recyclable?

    Consumers' environmental concerns have been carefully considered. All cardboard packaging is recyclable as are the drinkable yogurt bottles and plastic containers that come in 100-g, 150-g (offered in food services), 500-g and 650-g sizes as well as 100-g cups with an easy-to-open cardboard lid in IÖGO Greko and IÖGO Moment lines. However, the 100-g thermoformed plastic containers cannot be recycled in all municipalities because of the sticker glued to the container.

  • Are the 500-g and 650-g plastic containers reusable?

    Although these containers can be reused, it is not recommended for food storage. Handling during reuse can lead to resin degradation (for example, if the containers are put in the dishwasher or microwave oven).

  • Are the bottles reusable?

    Health Canada does not recommend reusing single-use plastic bottles.

  • How much yogurt do you need to eat to get one serving of milk products?

    Canada's Food Guide recommends 2 to 4 servings of Milk and Alternatives per day. You need to eat 175 g of plain, flavoured or fruit yogurt or 200 mL of drinkable yogurt to get one serving from this food group.

  • Is IÖGO meant for both kids and adults?

    The IÖGO line has products for people of all ages. However, there is no reason that an adult cannot eat an IÖGO product for kids (such as IÖGO Nano) or that a child 12 months and over cannot eat an IÖGO product for adults (such as IÖGO Probio).

  • Are vitamins and minerals added to IÖGO products?

    All IÖGO products are made from milk that is fortified with vitamin D. IÖGO 0% and IÖGO Greko 0% products are made from milk fortified with vitamin D and vitamin A.

  • What is the role of calcium and vitamin D?

    Calcium aids in the formation and maintenance of strong bones and healthy teeth. Vitamin D also plays a role in the formation and maintenance of strong bones and healthy teeth and improves the absorption and use of calcium and phosphorus.
  • Do your yogurts contain gluten?

    No, IÖGO products do not contain gluten.
  • Do you have an established method to ensure that the product does not contain gluten?

    Input analysis reveals that no IÖGO product contains gluten.
  • Can a person with celiac disease eat your yogurts?

    Since IÖGO products do not contain gluten, they can be consumed by a person with celiac disease. If you want more information consult your doctor.
  • Can a person gluten intolerant consume your yogurts?

    Since IÖGO products do not contain gluten, they can be consumed by a person gluten intolerant.
  • What is the recommended amount of calcium that should be consumed each day?

    Health Canada* recommends the following intakes of calcium based on age and gender:

    Children 1 to 3 years 700 mg
    Children 4 to 8 years 1000 mg
    Children 9 to 18 years 1300 mg
    Adults 19 to 50 years 1000 mg
    Men 51 to 70 years 1000 mg
    Women 51 to 70 years 1200 mg
    People over the age of 70 years 1200 mg
    Pregnant or breastfeeding women 19 to 50 years 1000 mg

    *Source: Health Canada, 2010.

  • In the Nutrition Facts table, what is included in the total value for carbohydrates?

    The information listed in the Nutrition Facts table must meet the requirements of the Canadian Food Inspection Agency (CFIA). The quantity of carbohydrates listed must include the total amount from the following: sugar, fibre, starch and other polysaccharides.

    In a serving of yogurt, the following types of sugar are generally found: lactose (the sugar naturally found in milk), fructose (the sugar naturally found in fruit) and sucrose (added sugar).

  • Which types of active bacterial cultures are used to make yogurt?

    To produce yogurt, the following active bacterial cultures are required:

    • Streptococcus thermophilus
    • Lactobacillus bulgaricus

    The active bacterial cultures added to milk cause fermentation, which transforms the product, giving it a firmer texture and changing its taste.

  • Why are bacterial cultures called "active"?

    These cultures are called "active" because they are alive at the time they are added to milk during yogurt production and remain alive until the product is consumed.

  • What is the liquid sometimes found on top of yogurt or fresh cheese?

    This liquid is called whey; it contains many nutrients (vitamins, calcium and other minerals). It is sometimes seen on the surface of yogurt or fresh cheese following a natural process of separation; you simply need to stir it back into the product to take advantage of its full nutritional value.

  • Why is a "best before" date indicated on product containers?

    Yogurt and fresh cheese are perishable items; this date is therefore required to advise consumers of these products' shelf life. This date indicates the end of the period during which the product retains its full flavour and nutritional values when kept at a temperature between 1 °C and 4 °C. It is therefore not recommended to consume milk products after this date.

  • How do you read the "best before" date on IÖGO products?

    The "best before" date is made up of two letters indicating the month and two numbers indicating the day, or MM DD (e.g., AL 29).

  • How long can I leave yogurt out at room temperature before eating it?

    Yogurt should always be kept at a temperature of between 1 °C and 4 °C.

  • Can yogurt be frozen?

    Freezing does not affect the nutritional value of yogurt, but the texture will be greatly affected. Aside from IÖGO Zip and Nano products, which have been designed to resist freezing, we do not recommend that you freeze yogurt.

  • Could your products pose allergen-related risks?

    IÖGO products do not contain any of the following allergens:

    • Peanuts
    • Eggs
    • Tree Nuts
    • Wheat
    • Soy
    • Sesame seeds
    • Fish or seafood
    • Sulfites
    • Mustard seed
    • Gluten

    People suffering from allergies to other foods must read the list of ingredients.

  • What do you mean by "made from natural ingredients"?

    All IÖGO products are made from fresh milk and real fruit and do not contain gelatine or any artificial colours or flavours.

  • Where do natural colours and flavours come from?

    Natural colours and flavours are components extracted from natural sources, such as plants, through processes that do not modify their original state.

  • Do your products contain gelatine?

    All IÖGO products are gelatine-free.

  • Does the IÖGO The original line have products without pieces of fruit?

    Yes, the Dessert flavours have a smooth texture without pieces of fruit to meet the specific needs of certain consumers. However, all other products in the IÖGO The original line contain a lot of fruit pieces.

  • What is Greek yogurt?

    This yogurt is characterized by a higher protein content, which gives the product a consistent texture. The Greek tradition involves straining yogurt to increase its firmness. Our unique ultrafiltration process is based on this tradition and concentrates the protein and calcium naturally found in milk and therefore gives IÖGO Greko yogurt the consistent texture looked for in Greek yogurt.

  • What makes your Greek yogurt stand out from products already on the market?

    There are two versions of IÖGO Greko yogurt: 0% and 2% M. F. with fruit on the bottom or already mixed in with the yogurt.

  • What are the benefits of Greek yogurt?

    In contrast to regular yogurts on the market, IÖGO Greko has higher protein and calcium contents.

    One 100-g serving of fruit IÖGO Greko contains 8 g of protein and up to 18 g of protein for the plain version per 175-g serving. The protein content of regular yogurt is approximately 4 g per 100-g serving. Health Canada recommends 0.8 g of protein per kilogram of body weight per day for adults. As a result, a man weighing 70 kg needs an average of 56 g of protein on a daily basis while a woman weighing 57 kg needs an average of 46 g of protein on a daily basis.

    A 100-g serving of IÖGO Greko contains 25% of the daily intake of calcium compared to 20% for regular yogurt.

  • What are the benefits of protein?

    In addition to being a source of dietary energy, protein fulfils essential functions, including the creation and maintenance of muscle mass. It has been clearly demonstrated that our resting metabolic rate, or energy expenditure at rest, is related to muscle mass*.It is therefore important to maintain muscle.

    *Reference: Weinsier RL et al. Reexamination of the relationship of metabolic rate to fat-free mass and to the metabolically active components of fat-free mass in humans. Am J Clin Nut 1992;55(4):790-94.

  • What is the difference between yogurt and IÖGO Nomad?

    IÖGO Nomad is a drinkable yogurt. It contains the same nutrients as yogurt but has a liquid consistency and smooth texture. This makes the product easy to consume at any time without a spoon. It is a source of protein, calcium and vitamin D.

  • Is it recommended that IÖGO Nomad be consumed either during or after a sports activity?

    For activities that are short (one hour or less) or low-intensity, water is the best drink, but there is no reason you can't drink Nomad when practising sports. For longer-duration or very intense activities, a drink that contains carbohydrates may be useful as it provides energy.

    Many health professionals and coaches recommend that people eat a snack that contains both carbohydrates and protein after performing intense physical activity. IÖGO Nomad could therefore be very useful in this case, as a 200-mL bottle contains 21 g of carbohydrates and 7 g of protein. What's more, its liquid consistency helps rehydrate you and makes the product easy to consume.

    For athletes who perform particularly intense activities, a greater quantity of protein and carbohydrates may be necessary. The 300-mL size of IÖGO Nomad has 32 g of carbohydrates and 10 g of protein.

    Rankin JW et al. Effect of post-exercise supplement consumption on adaptations to resistance training. J Am Coll Nutr 2004;23(4):322-30.
    Spaccarotella KJ and Andzel WD. Building a beverage for recovery from endurance activity: a review. J Strength Cond Res 2011;25(11):3198-204.

  • How much IÖGO Zip do you need to eat to get one serving of milk products?

    One serving of Milk and Alternatives in the Canada's Food Guide is equal to 175 g of yogurt, which represents approximately 3 IÖGO Zip of 60 g.

  • Is the cap designed for kids?

    The cap has been designed for children three years and older who are able to drink from spill-proof cups. IÖGO Nano is the only drinkable yogurt with this innovative solution that is great for both kids and parents alike. Thanks to the practical reclosable and spill-proof cap, kids can enjoy IÖGO Nano anywhere without making a mess.

  • How do I know the product has never been opened?

    You will know that the product has never been opened if the plastic cover isn't open or damaged.

  • How much sugar is there in IÖGO Nano compared to a 125 mL glass of milk?

    A 60-g container of IÖGO Nanö contains no more sugar than a 125 mL glass of milk, which makes this product a sensible daily food choice, just like milk. More precisely, the sugar contained in IÖGO Nano comes from the sugar naturally contained in milk (lactose), the sugar found in fruit (fructose) and cane sugar.”)

  • At what age can kids eat IÖGO Nano?

    Based on the recommendations in From Tiny Tot to Toddler, yogurt and fresh cheese with fruit can be introduced as a complement to milk starting from 11 or 12 months.*

    Ref. Nicole Doré and Danielle Le Hénaff. From Tiny Tot to Toddler, A practical guide for parents from pregnancy to age two, Quebec, Institut national de santé publique du Québec, 2013.

    However, drinkable IÖGO Nano is not recommended for unsupervised children under 3 years old because of potential choking hazard.

  • What is the benefit of giving children IÖGO Nano fresh cheese instead of yogurt?

    For an equivalent serving, IÖGO Nano fresh cheese is more concentrated in fat, protein and calcium than yogurt. Since children have high nutritional requirements, IÖGO Nano fresh cheese is more suited to their needs.

  • What is the difference between fresh cheese and yogurt?

    The main differences are the type of active bacterial cultures used, the manufacturing process, as well as the fat content. Although yogurt and fresh cheese have similar characteristics, fresh cheese is more concentrated in protein and calcium than yogurt. It also has a smoother taste and more consistent texture.

  • Where do probiotics come from?

    Probiotics occur naturally in the intestinal tract flora of healthy human. Our experts selected the most studied strains and used these in our yogurts.

  • What is meant by "active probiotic culture"?

    Probiotics are living microorganisms that, when consumed in sufficient quantity, confer a health benefit to the host. IÖGO Probio is a yogurt that contains probiotics that contribute to the health of digestive tract flora. Each serving of IÖGO Probio contains more than one billion BB-12® Bifidobacterium lactis.

  • How many probiotics are in a 100-g serving of IÖGO Probio and what kind of probiotics are they?

    Each 100-g serving of IÖGO Probio contains more than one billion BB-12® Bifidobacterium lactis and LA-5® Lactobacillus acidophilus probiotics.

  • How much IÖGO Probio do I need to consume to get the benefits that probiotics have on digestive tract health?

    The scientific community generally recognizes that for a clinical effect to occur, at least one billion living probiotic bacteria must be present in each 100-g serving of the product. Each 100-g serving of IÖGO Probio contains more than one billion BB-12® Bifidobacterium lactis and LA-5® Lactobacillus acidophilus probiotics. Since probiotics do not stay in the digestive tract, it is recommended to eat IÖGO Probio every day to enjoy their benefits on digestive tract health.

  • What is lactose intolerance?

    Lactose intolerance is characterized by a number of gastrointestinal symptoms that occur after the ingestion of lactose. Lactose is the sugar naturally found in milk. Intolerance is caused by a deficiency in intestinal lactase, which is the enzyme that digests lactose.

    Reference: NIH Consensus Development Conference: Lactose intolerance and Health; 2010 February 22-24, Bethesda, MA.

  • What is lactase?

    Lactase is an enzyme that is usually found in the small intestine and that digests lactose, the sugar naturally found in milk.

  • Is lactase a natural ingredient?

    Yes, lactase is a natural ingredient. This means that when it was produced, this food ingredient was extracted from natural sources by processes that did not significantly modified its physical, chemical or biological state. Therefore, this enzyme can be considered as natural.

  • How do you remove lactose from a product?

    Lactase is simply added to the product, as this enzyme digests lactose into simple sugar, glucose and galactose.

  • Do you have an established method to guarantee that the product is 100% lactose free?

    Controls are performed to ensure there is no lactose in any of our lactose free IÖGO Probio and lactose free IÖGO Nomad products.

  • Can someone who is lactose-intolerant consume lactose free IÖGO Probio and lactose free IÖGO Nomad?

    Someone who is lactose-intolerant can eat lactose free IÖGO Probio and lactose free IÖGO Nomad, as lactase, a natural ingredient that enables you to digest lactose which can cause discomfort or inconvenience, has been added to our products.

  • Can someone who is lactose-intolerant eat yogurt?

    People are lactose-intolerant to varying degrees. The scientific literature indicates that someone who suffers from lactose intolerance can tolerate "doses" of up to 12 g of lactose per eating occasion. This is the amount contained in approximately one cup of milk. However, in practice, many patients have symptoms at much lower doses.

    Yogurt is considered to be a milk product that causes less intestinal discomfort, as part of the lactose of the milk has been used up in the fermentation process. Regular yogurt nevertheless contains a certain amount of lactose.

    For someone who is highly lactose-intolerant and for whom a small quantity of lactose can cause a reaction, lactose-free yogurt is recommended. Someone who only has a moderate intolerance may be able to eat regular yogurt in small quantities.

    Reference: Tamm A. Management of lactose intolerance. Scand J Gastroenterol 1994;202:55-63.

  • Can someone who is not suffering from any intolerance consume lactose free IÖGO Probio and lactose free IÖGO Nomad?


  • Can a lactose free product be given to children?

    There is no problem to give lactose free IÖGO Probio and lactose free IÖGO Nomad to children who are lactose-intolerant.

  • Do lactose free IÖGO Probio and lactose free IÖGO Nomad taste differently than regular IÖGO Probio and regular IÖGO Nomad?”

    They have the same great taste and same nutrients, without the lactose.

  • Does IÖGO Probio with a heart of fruit contain the same quantity of probiotics?

    Yes, each 100-g serving of IÖGO Probio with a heart of fruit contains more than one billion BB-12® Bifidobacterium lactis and LA-5® Lactobacillus acidophilus probiotics.

  • Why did we reduce the sugar content in your IÖGO Probio product line?

    IÖGO Probio comes under the functional yogurt category. In fact, the iögo Probio segment contains probiotics that contribute to a healthy digestive tract which includes a lactose free and a Kefir version. At our consumers’ request, we reduced the sugar content in this line of yogurt without sacrificing the taste or the texture in order to offer a yogurt that is good for you.

  • How were you able to reduce the sugar content by 25%?

    Sugars found in yogurt come from different sources: milk sugar (lactase), fruit sugar (including fructose) and sugar added. The research and development team rose to the challenge to reduce the total amount of sugar of this product by 25% by reducing the cane sugar and adding fructose.This simple sugar is found in many fruits and vegetables naturally (such as apples or carrots) a considerably sweeter taste than cane sugar, which allows to reduce the total quantity of sugar while maintaining the great taste.

  • What is IÖGO Probio with a heart of fruit?

    IÖGO Probio with a heart of fruit is made with vanilla yogurt and a fruit-filled yogurt centre.

  • Why do you state that IÖGO 0% represents a new generation of fat-free yogurt with 35 calories per serving?

    IÖGO 0% is a new generation of more natural fat-free yogurt with only 35 calories per serving, as it does not contain gelatin or any artificial flavours or colours.

  • Is IÖGO 0% suitable for diabetics?

    More and more people who are diabetic are learning that they can eat any type of food as long as they calculate the amount of carbohydrates contained in each meal. A product such as IÖGO 0% contains only 5 g of carbohydrates, or the equivalent of a sugar cube, which can be easily incorporated into the diet plan of someone who is diabetic.

    Reference: Canadian Diabetes Association 2008 Clinical Practice Guidelines for the Prevention and Management of Diabetes in Canada. Canadian Journal of Diabetes 2008;32(1). 215 p.

  • What is sucralose?

    Sucralose is a sweetener or sugar substitute that is high-intensity (i.e., it has a high sweetening power), has no calories, is made from sugar, and does not cause cavities.

    Reference: Extract, Canada Gazette, Part II, Department of National Health and Welfare, 25 September 1991.

  • Why do you state that IÖGO 0% has no added sugar, whereas the Nutrition Facts table indicates that it contains sugar?

    The Nutrition Facts table does not distinguish between sugars naturally found in ingredients and added sugar. The sugar contained in IÖGO 0% comes from the sugar naturally found in milk (lactose) and the sugar naturally found in fruit (fructose).

  • What is the "exchange" of a 100-g serving of yogurt for a diabetic?

    In Meal Planning for People with Diabetes published by the Ministère de la Santé et des Services sociaux of Quebec, 100 g of fat-free yogurt with no added sugar equals half of a serving from the Milk and Alternatives group. For diabetics who count "sugar squares", 100 g of IÖGO 0% equals one square.

  • Is 35 calories a lot? How many calories are in an apple?

    A 100-g serving of regular yogurt contains 90 calories, while IÖGO 0% contains 35 calories. An average-sized apple contains twice as many calories, or 72.

  • What is a rich yogurt?

    At 8% milk fat, IÖGO Moment is our richest yogurt. Made with high quality ingredients such as whole milk, real cream and luscious fruit, IÖGO Moment is characterized by its milky, rich, smooth and velvety texture and comes in two versions: a creamy yogurt loaded with fruit on the bottom and a stirred and infused yogurt with lemon pulp or vanilla bean.

  • How many calories are there in a 100-g serving?

    IÖGO Moment contains 140 calories per 100-g serving.

  • What is the fat content of IÖGO Moment?

    Made with whole milk, real cream and luscious fruit, IÖGO Moment contains 8% milk fat.

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