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Main office | Agropur Cooperative

 

By Phone | 1-800-501-1150
Consumer Response (For any inquiries about our products)
Monday-Friday 8:30 a.m. to 4:30 p.m. (EST)
Except holidays

 

By Mail | Agropur Cooperative Consumer Response
4600 Armand-Frappier St.
Saint-Hubert, Quebec
J3Z 1G5

 

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Frequently Asked Questions

How can we help you?

Are the crunchy yogurt bites lactose free?

The crunchy yogurt bites are made from yogurt and thus contain lactose.

Are the crunchy yogurt bites really yogurt based?

Absolutely. The crunchy yogurt bites are made from dehydrated yogurt which hold the same benefits as a regular yogurt.

Isn’t it weird to mix chocolate and yogurt?

Chocolate is a highly popular flavor in high protein products and consumers have been asking for this flavor. Our R&D department worked many months to develop the perfect combination of chocolate that has an excellent taste with our iögo Proteine greek yogurt – not too sweet and not too bitter. The chocolate is on the bottom so allows consumers to put just the right amount of chocolate in every bite – sort of like a Sunday experience! Or mix it up to get a full chocolatey blend.

Which products fruit on the bottom are vs. stirred for iögo PROTEINe?

The vanilla and key lime are stirred. Black cherry and chocolate are on the bottom.

Vitamin A Palmitate

The vitamin A in milk is found in the fat particles. The process of skimming milk tends to reduce the amount of vitamin A that is naturally present in milk. This is why vitamin A must be added to low-fat milks. The vitamin A added to milk is called palmitate.

Ultrafiltered milk

The Greek tradition involves straining yogurt to increase its firmness. Our unique ultrafiltration process is based on this tradition and concentrates the protein and calcium naturally found in milk and therefore gives the yogurt the consistent texture looked for.

What are the benefits of protein?

In addition to being a source of dietary energy, protein has an essential role, including the creation and maintenance of muscle mass. It has been clearly demonstrated that our resting metabolic rate, or energy expenditure at rest, is related to muscle mass*. It is therefore important to maintain muscle.

*Reference: Weinsier, R.L. et al. “”Reexamination of the relationship of metabolic rate to fat-free mass and to the metabolically active components of fat-free mass in humans””. Am J Clin Nut, 1992; 55(4): 790-94.

Are there products in the iÖGO Creamy range that do not contain pieces of fruit?

Yes, our iÖGO Creamy dessert products have a smooth texture and do not contain pieces of fruit to meet the specific needs of certain consumers. However, all other products in the iÖGO Creamy range contain a lot of delicious fruit pieces.

Do your products contain gelatine?

All iÖGO products are gelatine-free.

Where do natural colours and flavours come from?

Natural colours and flavours are compounds extracted from natural sources, such as plants, through processes that do not alter their original state.

Do you have an established method to ensure that the products do not contain gluten?

Input analysis reveals that no iÖGO product contains gluten.

Est-ce que les produits iÖGO sont moins chers ou plus chers que ceux de la compétition?

iÖGO products are sold at prevailing market prices for the yogurt category.

Where can I get iÖGO products?

iÖGO products are available in supermarkets across Canada, as well as in the food services network. If your local grocery store does not carry these products, don’t hesitate to talk to the manager.

How do I know a product has never been opened?

You will know that the product has never been opened if the plastic cover isn’t open or damaged.

Is the cap on iÖGO nanö products designed for kids?

The cap has been designed for children three years and older who are able to drink from spill-proof cups. iÖGO nanö is the only drinkable yogurt with this innovative solution that is great for both kids and parents alike. Thanks to the practical reclosable and spill-proof cap, kids can enjoy iÖGO nanö anywhere without making a mess.

Are the bottles reusable?

Health Canada does not recommend reusing single-use plastic bottles. Source: Health Canada, 2009.

Are the 650-g plastic containers reusable?

Although these containers can be reused, it is not recommended to use them for food storage. Handling can lead to resin degradation (for example, if the containers are put in the dishwasher or microwave oven).

Are all iÖGO packages recyclable?

Our consumers’ environmental concerns have been carefully considered.
All cardboard packaging is recyclable, as well as drinkable yogurt bottles, pouches and plastic containers in 60-g, 100-g, 125-g and 650-g sizes.

Why do we say that the crunchy bites are better than chips?

The yogurt bites are crunchy like chips and can be eaten on the go but there ends the comparison. Healthy and nutritious, the crunchy bites are made from real yogurt and contain 10g of protein per 35g serving. Gluten free, they are available in 4 delicious flavours: sour cream and green onion, cheddar, salted caramel and Applewood smoked BBQ.

Do the crunchy yogurt bites have the same benefits as yogurt?

Absolutely. The low-temperature drying technology allows to keep all the yogurt nutrients such as calcium, vitamins and active bacteria.

Are the crunchy yogurt bites lactose free?

The crunchy yogurt bites are made from yogurt and thus contain lactose.

Are the crunchy yogurt bites really yogurt based?

Absolutely. The crunchy yogurt bites are made from dehydrated yogurt which hold the same benefits as a regular yogurt.

What makes iögo PROTEINe yogurt stand out from greek products already on the market?

iögo Proteine is a greek-base yogurt with 10g proteins per 125g portion. All iogo Proteine products are fat free, gelatin-free, with no artificial colors or flavors.

What is the advantage to have a 10g proteins in a 125g cup?

Consumers looking to eat more protein are looking for that higher amount per portion, and those who say it’s not filling enough are looking for a better solution which they can’t find in the current offers in the market at only 100g. So at 125g we can deliver that more filling snack with more protein content.

Is this iögo PROTEINe the highest protein yogurt on the market?

At 10g per 125g portion, iögo Proteine offers a larger amount of protein per cup than competitors offering 100g cups.

Could your products pose allergy-related risks?

iÖGO products do not contain any of the following allergens:

  • Peanuts
  • Eggs
  • Tree Nuts
  • Wheat
  • Soy
  • Sesame seeds
  • Fish or seafood
  • Sulfites
  • Mustard seed
  • Gluten

People suffering from allergies to other foods must read the list of ingredients.

What is the recommended daily calcium intake?

Selon l’âge et le sexe, Santé Canada recommande de consommer chaque jour la quantité suivante de calcium :

  • ANREF pour le calcium – Apport suffisant plutôt qu’apport nutritionnel recommandé.
  • Groupe d’âge Apport nutritionnel recommandé (ANR) par jour Apport maximal tolérable (AMT) par jour
  • Nourrissons 0-6 mois 200 mg 1 000 mg
  • Nourrissons 7-12 mois 260 mg 1 500 mg
  • Enfants 1-3 ans 700 mg 2 500 mg
  • Enfants 4-8 ans 1 000 mg 2 500 mg
  • Enfants 9-18 ans 1 300 mg 3 000 mg
  • Adultes 19-50 ans 1 000 mg 2 500 mg
  • Adultes 51-70 ans
  • Hommes 1 000 mg 2 000 mg
  • Femmes 1 200 mg 2 000 mg
  • Adultes 70 ans et plus 1 200 mg 2 000 mg
  • Grossesse et lactation
  • 14-18 ans 1 300 mg 3 000 mg
  • 19-50 ans 1 000 mg 2 500 mg

Selon le rapport de l’IOM, un apport de calcium supérieur au nouvel ANR ne présente aucun avantage pour la santé. L’apport total de calcium doit être inférieur à l’AMT pour éviter les effets délétères (par exemple, les calculs rénaux), dont le risque d’apparition augmente avec un apport supérieur à l’AMT continu.
Réf. : Santé Canada, 2016.

Is iÖGO 0% suitable for diabetics?

More and more people who are diabetic are learning that they can eat any type of food as long as they calculate the amount of carbohydrates contained in each meal. A product such as iÖGO 0% contains only 5 g of carbohydrates, or the equivalent of one sugar cube, which can be easily incorporated into the diet plan of someone who is diabetic.

Reference: “”Canadian Diabetes Association 2008 Clinical Practice Guidelines for the Prevention and Management of Diabetes in Canada””. Canadian Journal of Diabetes, 2008; 32(1): 215.

Why do we say that the crunchy bites are better than chips?

The yogurt bites are crunchy like chips and can be eaten on the go but there ends the comparison. Healthy and nutritious, the crunchy bites are made from real yogurt and contain 10g of protein per 35g serving. Gluten free, they are available in 4 delicious flavours: sour cream and green onion, cheddar, salted caramel and Applewood smoked BBQ.

Do the crunchy yogurt bites have the same benefits as yogurt?

Absolutely. The low-temperature drying technology allows to keep all the yogurt nutrients such as calcium, vitamins and active bacteria.

What makes iögo PROTEINe yogurt stand out from regular yogurts?

iögo Proteine is a greek-base yogurt with 10g proteins per 125g portion.

What do you mean by “made from natural ingredients”?

All iÖGO products are made from fresh milk and real fruit, and do not contain gelatine or any artificial colours or flavours.

Why do you state that iÖGO 0% represents a new generation of fat-free yogurt with 35 calories per serving?

The Nutrition Facts table does not distinguish sugars naturally found in ingredients from added sugar.

The sugar contained in iÖGO 0% comes from the sugar naturally found in milk (lactose) and the sugar naturally found in fruit (fructose).

Why do you state that iÖGO 0% represents a new generation of fat-free yogurt with 35 calories per serving?

iÖGO 0% is a new generation of more natural fat-free yogurts with only 35 calories per serving, as the products do not contain gelatine or any artificial flavours or colours.

How were you able to reduce the amount of sugar by 25%?

Sugars found in yogurt come from different sources: milk sugar (lactose), fruit sugar (including fructose) and added sugar. Our goal was to reduce the total amount of sugar of this product by 25%. Our Research & Development team rose to the challenge by reducing the amount of cane sugar and adding fructose. This simple sugar is naturally found in many fruits and vegetables (such as apples or carrots) and has a considerably sweeter taste than cane sugar, which allowed us to reduce the total quantity of sugar while maintaining the great taste.

Why did you reduce the amount of sugar contained in your iÖGO Probio product line?

iÖGO Probio belongs to the functional yogurt category. In fact, the iÖGO Probio line contains probiotics that contribute to a healthy digestive tract and includes lactose-free and Kefir versions. At our consumers’ request, we reduced the amount of sugar contained in this line of yogurt products in order to offer you a yogurt that is good for you, without sacrificing the taste or the texture.

Do lactose-free iÖGO Probio and lactose-free iÖGO Drinkable taste differently than regular iÖGO Probio and regular iÖGO Drinkable?

They have the same great taste and the same nutrients, without the lactose.

What is the difference between fresh cheese and yogurt?

The main differences are the type of active bacterial cultures used, the manufacturing process and the amount of fat.

Although yogurt and fresh cheese have similar characteristics, fresh cheese is more concentrated in protein and calcium than yogurt. It also has a firmer and creamier texture than stirrable yogurt, as well as a softer taste, making it a more ideal choice for young kids.

Where are the crunchy bites sold?

iögo’s crunchy bites will be distributed exclusively in Quebec and in Alberta in the coming months and will be available at most Couche-Tard and Circle K convenience stores.

What is the manufacturing process?

To obtain crisp texture bite, the yogurt is dried by using a unique vacuum drying process. Once dehydrated, the yogurt bite is mixed with a blend of natural flavours.

Can yogurt be frozen?

Freezing does not affect the nutritional value of yogurt, but the texture will be greatly affected. Except for iÖGO nanö tubes and iÖGO nanö fresh cheese (which are specially formulated to resist freezing), as well as nanö nutritional snacks (that can be frozen and enjoyed with lunch after a defrosting period of about 4 hours), we do not recommend that you freeze yogurt.

How long can I leave yogurt at room temperature before eating it?

Yogurt should always be kept at a temperature between 1°C and 4°C.

How do I read the “best before” date on iÖGO products?

The “best before” date consists of four (4) numbers indicating the year, two (2) letters indicating the month and two (2) numbers indicating the day, as follows: YYYY MM DD
(e.g. 2016 DE 28).

Why is a “best before” date indicated on product containers?

Yogurt and fresh cheese are perishable items. Therefore, this date is required to advise consumers of the products’ shelf life. The date indicates the end of the period during which the product retains its full flavour and nutritional value when kept at a temperature between 1°C and 4°C. It is not recommended to consume milk products after their expiry date.