Frequently Asked Questions

I want to buy one of your products, but my grocery store does not have it in stock. What can I do?

If the store already carries Agropur’s products, you may ask the manager of the dairy section to order the product you are looking for. If the product is still not on the shelves, contact us and we will gladly help you locate the product in your area.

How much active probiotic culture does iÖGO probio Immuni-T yogurt contain?

We use a unique blend of probiotic cultures in our yogurts. Each 100 g portion contains more than 1 billion active probiotic bacteria. Our yogurt contains the patented BB-12 Bifidobacterium Lactis probiotic.

What is the difference between active bacterial cultures and probiotic active culture?

Active bacterial cultures and probiotic cultures are two different ingredients. Active bacterial cultures are an integral part of yogurt production. The bacterial cultures will digest the milk and cream and result in a creamy yogurt. Probiotic cultures have a positive effect on the digestive system and are always included in the ingredients lists of our products.

At what point during production are the live cultures added to the yogurt?

Several strains used in the production of our yogurts are added after the pasteurization and homogenization processes are completed to ensure they remain live, throughout the life cycle of the product.

What types of active bacterial cultures are used to make yogurt?

To make yogurt, the following active bacterial cultures are required:

-Streptococcus thermophilus

-Lactobacillus bulgaricus

The active bacterial cultures added to milk cause fermentation, which transforms the product to give it a firmer texture and change its taste.

What is Greek yogurt?

Traditional Greek-style yogurt involves straining yogurt to increase its firmness. Our process concentrates the protein and calcium naturally found in milk and therefore gives the yogurt a thick, smooth texture. Greek-style yogurt has more protein than stirred yogurt.

Do all iÖGO products undergo pasteurization and homogenisation?

Yes, all of our products are pasteurized and homogenized. Although pasteurization is carried out at different stages, depending on the product, it is nevertheless an essential step in the manufacturing process of every dairy product (except for select cheeses made with unpasteurized milk).

Does iÖGO make yogurt without fruit pieces?

Yes, we have many different yogurts with no fruit pieces, including, all our plain and vanilla flavoured yogurts. Our Creamy line contains a peach and strawberry yogurt, made with fruit purée, available in 650 g, 2 kg and 4 X 100 g sizes. Additionally, our Creamy yogurt dessert flavour multipacks (Strawberry Shortcake, Lemon Pie, Crème Caramel and Mocaccino) in the 16 x 100 g size are smooth as well. Finally,our entire Iögo Nanö line is free of fruit pieces.

How do you remove lactose from a product, and how do you ensure that the finished product is lactose-free?

To remove lactose, a naturally occurring sugar found in milk, from a product, the lactase enzyme is added to digest the lactose into glucose and galactose making it digestible and lactose-free. Additionally, the producing plant then checks the product to ensure there is no lactose in any of our lactose-free products before distributing to stores.

What is the liquid sometimes found on the yogurt’s surface?

This liquid is called lactoserum. It contains several nutrients such as vitamins, calcium and other minerals. Lactoserum may appear on the yogurt’s surface as the results of a natural separation process. Incorporate it into the yogurt with a quick stir and enjoy the health benefits it provides.

Why are probiotics good for you?

Probiotics are live microorganisms that have a positive effect on gut health when consumed. They are best described as live healthy bacteria that aid in digestion.

Are your products gluten-free?

Although our facilities are not certified as gluten-free, Iögo products do not contain any ingredients derived from gluten. Products containing gluten are labelled accordingly.

If I am lactose intolerant, can I still eat yogurt?

Yes! We make a delicious variety of lactose-free yogurts. For more information on these products, click here: https://www.iogo.ca/en/products/.

Is lactose intolerance the same thing as a dairy allergy?

No. Lactose intolerance is caused by a decrease in the body’s production of lactase. Lactase is an enzyme that helps digest lactose, the natural sugar found in milk. The most common symptoms are swelling, cramps and diarrhea. A dairy allergy is an immunological reaction to casein, the protein found in milk.

What are the benefits of proteins?

In addition to being a source of dietary energy, protein has several essential roles, including the creation and maintenance of muscle mass. It has been clearly demonstrated that our resting metabolic rate, or energy expenditure at rest, is related to muscle mass*. It is therefore important to maintain muscle.

*Reference: Weinsier, R.L. et al. “Reexamination of the Relationship of Resting Metabolic Rate to Fat-Free Mass and to the Metabolically Active Components of Fat-Free Mass in Humans.” Am.J.Clin Nutr. 1992; 55(4): 790-94.

What is included in the total value for carbohydrates shown in the nutrition facts table?

The information listed in the Nutrition Facts table must meet the requirements of the Canadian Food Inspection Agency (CFIA). The quantity of carbohydrates listed must include the total amount of the following: sugars (e.g., monosaccharides such as glucose, and disaccharides such as sucrose), dietary fibre, starch and sugar alcohols. In a serving of yogurt, the following types of sugar are generally found: lactose (the sugar naturally found in milk), fructose (the sugar naturally found in fruit) and sucrose (added sugar).

What is included in the total value for carbohydrates shown in the nutrition facts table?

The information listed in the Nutrition Facts table must meet the requirements of the Canadian Food Inspection Agency (CFIA). The quantity of carbohydrates listed must include the total amount of the following: sugars (e.g., monosaccharides such as glucose, and disaccharides such as sucrose), dietary fibre, starch and sugar alcohols. In a serving of yogurt, the following types of sugar are generally found: lactose (the sugar naturally found in milk), fructose (the sugar naturally found in fruit) and sucrose (added sugar).

Are vitamins and minerals added to iÖGO products?

All iögo products are made from milk that is fortified with vitamin D. iögo 0% and iögo Greek 0% products are made from milk fortified with vitamins A and D.

What is the role of calcium and vitamin D?

Calcium helps the formation and maintenance of strong bones and healthy teeth. Vitamin D plays the same role, while also improving the absorption and use of calcium and phosphorus.

What is vitamin a palmitate?

The vitamin A in milk is found in the fat particles. The process of skimming milk tends to reduce the amount of vitamin A that is naturally present in milk. This is why vitamin A must be added to low-fat milks. The vitamin A added to milk is called palmitate.

Can yogurt be frozen?

Freezing does not affect the nutritional value of yogurt, but the texture will be greatly affected. Except for Iögo nanö tubes, which are specially formulated to resist freezing, we do not recommend that you freeze yogurt.

What is a “best before” date indicated on product containers?

Yogurt is a perishable item. Therefore, this date is required to advise consumers of the product’s shelf life. The date indicates the end of the period during which the product retains its full flavour and nutritional value when kept at a temperature between 1°C and 4°C. It is not recommended to consume dairy products after their expiry date.

How can I ensure my yogurt remains fresh tasting?

The most important factor in retaining the quality of the yogurt is temperature control. Yogurt should be stored at a temperature between 1°C and 4°C. Place yogurt in the refrigerator immediately as short periods of time at room temperature can cause off flavours and spoilage earlier than the ‘’best before’’ date. Moreover, as yogurt is sensitive to odours, store it away from strong-smelling food.

Are iÖGO products Kosher certified?

All Iögo dairy products are Kosher certified (COR) by the Kashruth Council of Canada.

Do any of your yogurts contain animal by-products or gelatin?

The only animal by-products used in our products are milk, cream, milk powder and milk proteins. All of our yogurts are gelatin-free.

What does the “dairy famers of Canada” logo that appears on your package mean?

Agropur uses only 100% Canadian milk in the production of its products. The symbol is a seal of origin that guarantees the dairy products you’re buying are made entirely from 100% Canadian milk or milk ingredients.

Are there any antibiotics or growth hormones in the milk or cream used to make your products?

No! In Canada, the use of growth hormones is prohibited for dairy cows, and antibiotic use must comply with Canadian law. In addition, milk is tested at the plant for antibiotics. If antibiotics were found in the milk, it would be discarded.

Are the 650 g plastic containers reusable?

Although these containers can be reused, it is not recommended to use them for food storage.

How can I be assured that the iÖGO nanö drinkable bottles have never been opened?

If the outer plastic shrink-wrap isn’t open or damaged, you can rest assured that the product has never been opened

Is the cap on iÖGO nanö products designed for kids?

The cap has been designed for children aged three years and older who are able to drink from spill-proof cups. Iögo nanö is the only drinkable yogurt with this innovative solution, which is great for both kids and parents. Thanks to the practical reclosable and spill-proof cap, kids can enjoy Iögo nano drinkable yogurts anywhere without making a mess.

Are iÖGO yogurt containers recyclabe?

Our consumers’ environmental concerns have been carefully considered. All cardboard packaging is recyclable, as are drinkable yogurt bottles, tubes, pouches and plastic containers in 60 g, 95 g, 100 g and 650 g sizes. The 60 g and 100 g containers are made with plastic number 6. The 650 g containers are made using plastic number 5.